Have questions about travel insurance? You’re in the right place.
We’ve answered the most common questions about buying travel insurance, choosing the right cover, making claims, Schengen visa requirements, medical emergencies, baggage protection and much more.
Whether you’re planning a holiday, business trip, family adventure or overseas study, our FAQs will help you understand your options and travel with confidence.
Still can’t find what you’re looking for? Our friendly team is here to help. Call 011 211 4858 and we’ll help you choose the travel insurance that’s right for your trip.
Before purchasing your policy, we recommend downloading and reviewing the Schedule of Benefits and Policy Terms & Conditions to ensure your cover meets your travel needs.
Travel insurance protects you financially when unexpected events affect your trip. Whether you’re travelling for business or leisure, it can cover medical emergencies, lost or delayed luggage, trip cancellations, travel delays and emergency medical evacuation.
Medical treatment overseas can be extremely expensive, and without travel insurance you could be responsible for costs running into hundreds of thousands of rand. Purchasing the right policy before you travel gives you peace of mind wherever your journey takes you.
Quick Travel Insurance offers a range of travel insurance policies designed for different types of travellers. Choose from Worldwide, Africa & Asia, Schengen, Student, Senior and Business Travel Insurance, depending on your destination and travel requirements.
If you’re unsure which policy best suits your trip, our team can help you compare your options and select the most appropriate cover before you travel.
Your cover depends on the policy you purchase.
• Schengen Travel Insurance covers travel within the Schengen Area.
• Africa, Asia, Indian Ocean & Middle East Cover applies only to destinations within those regions.
• Worldwide, Business, Student and Senior policies provide worldwide cover.
When you request an online quote, our system will automatically display the policies available for your chosen destination.
Please note that travel to countries or regions subject to official travel warnings is not covered. Always check current travel advisories before you depart.
Standard travel insurance does not cover certain high-risk occupations or hazardous activities.
Examples include offshore drilling, professional or contract work overseas, crew on ships, hang gliding, rock climbing, skydiving, shark cage diving, big game hunting, deep-sea fishing, zorbing and similar activities.
This is not a complete list. Please read the full policy wording to understand all exclusions before purchasing your policy.
Our policies include limited cover for electronic equipment, but this may not be sufficient for high-value cameras, drones, laptops or other expensive devices.
If you’re travelling with valuable equipment, we recommend arranging additional cover through your household contents insurer before departure.
If you require higher limits for specified electronic items, please contact us to discuss alternative travel insurance options.
Yes. our Worldwide, Business, Senior, Student and Schengen Travel Insurance policies meet Schengen visa insurance requirements.
These policies include:
• Medical expenses and emergency evacuation cover
• Medical repatriation
• Minimum medical cover of €30,000
• Cover valid for the full duration of your stay within the Schengen Area
A Schengen visa confirmation letter is emailed together with your policy documents after purchase.
Yes. our Worldwide, Business, Senior, Student and Schengen Travel Insurance policies meet Schengen visa insurance requirements.
These policies include:
• Medical expenses and emergency evacuation cover
• Medical repatriation
• Minimum medical cover of €30,000
• Cover valid for the full duration of your stay within the Schengen Area
A Schengen visa confirmation letter is emailed together with your policy documents after purchase.
Our travel insurance policies are underwritten by Genric Insurance Company Ltd.
Complimentary travel insurance included with some credit cards or medical aid plans often provides only basic protection.
These policies may offer lower medical cover limits and may not include benefits such as lost luggage, trip cancellation, travel delays or visa denial.
Before relying on complimentary cover, compare the benefits carefully to ensure you have adequate protection for your destination and travel plans.
No. Your travel insurance policy must be purchased before you leave South Africa.
Cover only becomes valid once your policy has been issued before your departure date. If you have already started your journey, you will not be able to purchase a new policy for that trip.
Once your payment has been successfully processed, your travel insurance policy documents are sent directly to your email address within minutes.
Your documents include your Certificate of Insurance, policy wording, emergency assistance contact details and any visa letters required for your destination. We recommend saving a digital copy on your phone and printing a copy before you travel.
Quick Travel Insurance is available to South African residents travelling internationally.
If you are unsure whether you qualify for cover, please contact our team before purchasing a policy so we can confirm your eligibility.
The maximum duration of cover depends on the travel insurance policy you choose and your age.
If you’re planning an extended overseas holiday, working holiday or long-term trip, please contact us before purchasing your policy to ensure you select the correct cover for the full length of your journey.
Travel insurance is designed for temporary international travel and is not intended for permanent relocation or emigration.
If you are leaving South Africa permanently, please contact us before purchasing cover so we can advise whether a travel insurance policy is suitable for your circumstances.
Getting a quote online is quick and easy.
You’ll simply need:
• Your destination
• Your departure and return dates
• The age of each traveller
• The number of travellers
Once you’ve entered these details, you’ll be able to compare available policies and purchase your travel insurance online in just a few minutes.
Your travel insurance cover begins on the departure date shown on your Certificate of Insurance and ends on your scheduled return date.
Some benefits, such as trip cancellation cover, may begin from the date your policy is purchased. Please refer to your policy wording for full details of when each benefit applies.
If you need to make a claim, notify us as soon as reasonably possible after the incident.
Depending on the nature of your claim, you’ll be asked to provide supporting documentation such as medical reports, police reports, receipts, airline confirmations or proof of expenses.
Following the claims process outlined in your policy documents will help ensure your claim is processed as quickly as possible.
If you experience a serious medical emergency while travelling, contact the 24-hour Emergency Medical Assistance provider listed in your policy documents immediately.
Their experienced team can assist with hospital admissions, medical treatment, emergency evacuation and communication with your family where necessary.
Travel insurance policies may be cancelled in certain circumstances before your departure date, provided no claims have been made and your trip has not commenced.
Cancellation terms and any applicable administration fees are set out in the policy wording. Please contact us if you need assistance.
Quick Travel Insurance offers secure online payment options to make purchasing your policy simple and convenient.
Available payment methods are displayed during the online checkout process before your purchase is completed.
Yes. Your personal information is protected using secure online encryption and handled in accordance with applicable privacy and data protection legislation.
We are committed to safeguarding your personal information throughout the quotation, purchase and claims process.
Absolutely. If you’re unsure which travel insurance policy is right for your trip, our experienced team is happy to help.
We can explain the available options, answer your questions and help you choose cover that best suits your destination, budget and travel plans.
It’s best to purchase travel insurance as soon as you’ve booked your flights or holiday. Buying early means you may be covered for certain unforeseen events, such as trip cancellation, before your departure date, while also ensuring you’re protected throughout your journey.
Cover for pre-existing medical conditions depends on the policy and its terms and conditions. Always read the policy wording carefully and disclose any relevant medical information where required before purchasing travel insurance
Many travel insurance policies include benefits for unexpected travel delays caused by circumstances outside your control. Depending on your policy, you may be able to claim for additional accommodation, meals or essential purchases during an extended delay.
Most travel insurance policies include benefits for lost, stolen or delayed baggage, subject to the policy limits and conditions. If your luggage is delayed or lost, report it immediately to the airline and obtain written confirmation before submitting your claim.
Policy extensions may be available in certain circumstances, provided you contact us before your existing policy expires. Approval is subject to the policy terms and conditions.
Some countries require visitors to have travel insurance as a condition of entry or when applying for a visa. Even where it isn’t compulsory, travel insurance is strongly recommended to protect against unexpected medical expenses and travel disruptions.
Every travel insurance policy contains exclusions. Common exclusions include travelling against medical advice, undeclared pre-existing medical conditions, participating in excluded high-risk activities, illegal acts and claims resulting from alcohol or drug abuse. Always read your policy wording carefully before travelling.
Every travel insurance policy contains exclusions. Common exclusions include travelling against medical advice, undeclared pre-existing medical conditions, participating in excluded high-risk activities, illegal acts and claims resulting from alcohol or drug abuse. Always read your policy wording carefully before travelling.
If you have purchased the policy you are covered. Call 010 211 4858 and they will resend your policy to you.
Our policies have a 14 day money-back guarantee from the date of purchase provided your journey has not yet started, no visa has been obtained using this policy and no claims have been submitted; or this policy may be cancelled if the insured journey is cancelled and no claims have been submitted; or
this policy may be cancelled if no visa is obtained, no claims have been submitted, but the policy is no longer required.
The policy cannot be cancelled if a visa application was approved based on the travel insurance policy and the journey has not been cancelled.
The policy cannot be cancelled once an Insured Journey has started, or after the expiry date of the Insured Journey.
Please call 010 211 4858 to cancel your policy.
Quick Travel Insurance offers fast online quotes, secure policy purchase, comprehensive travel insurance options and access to 24-hour emergency medical assistance. Whether you’re travelling for business, leisure, study or a family holiday, you can arrange cover online in just a few minutes and travel with confidence.
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